Ground Operations Management

Course Overview

Course Content

  • The importance of Operational and Occupational Health and Safety training
  • Managing risk and the components of Emergency Response Plans (ERPs)
  • The use of SGHA contracts and Service Level Agreements
  • Operational standards in the IATA Airport Handling Manual (AHM)
  • The latest trends in passenger/baggage handling and catering


What you will learn

Upon completing this course you will have the skills to:

  • Use Ground Handling and Service Level Agreements (SLAs) to suit your Stations handling needs, reduce costs and provide quality service
  • Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues
  • Implement a Safety and Security Station Management System according to industry standards and recommended practices
  • Motivate staff and effectively monitor their performance
  • Use and work with the latest edition of the IATA Airport Handling Manual (AHM).


Who should attend

This course is recommended for:

  • Airlines, ground handling and other service providers
  • Airport authorities
  • Ground operations professionals at a supervisory level


Eligibility Criteria

+2 standard or Above


Ground Operations Management course can also be taken in combination with Harvard ManageMentor (HMM). For more details, please contact our academy.

Course Duration

1 Year


Exam Schedule

Type of Exam: Offline & Objective

Exam Duration: 1 Paper of 3 hours

Exam Venue: To be advised as per IATA directives

Exam Months: March - June - September - December

Exam Date: To be advised as per IATA directives



Price available on call