Ground Operations Management

Key topics

• The importance of Operational and Occupational Health and Safety training
• Managing risk and the components of Emergency Response Plans (ERPs)
• The use of SGHA contracts and Service Level Agreements
• Operational standards in the IATA Airport Handling Manual (AHM)
• The latest trends in passenger/baggage handling and catering

What you will learn

Upon completing this course you will have the skills to:

• Use Ground Handling and Service Level Agreements (SLAs) to suit your Stations handling needs, reduce costs and provide quality service
• Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues
• Implement a Safety and Security Station Management System according to industry standards and recommended practices
• Motivate staff and effectively monitor their performance
• Use and work with the latest edition of the IATA Airport Handling Manual (AHM).

Who should attend

This course is recommended for:

• Airlines, ground handling and other service providers
• Airport authorities
• Ground operations professionals at a supervisory level

Eligibilty Criteria

• +2 standard or Above

Ground Operations Management course can also be taken in combination with Harvard ManageMentor (HMM). For more details, please contact our academy.