Ground Operations Management
Course Overview
Course Content
- The importance of Operational and Occupational Health and Safety training
- Managing risk and the components of Emergency Response Plans (ERPs)
- The use of SGHA contracts and Service Level Agreements
- Operational standards in the IATA Airport Handling Manual (AHM)
- The latest trends in passenger/baggage handling and catering
What you will learn
Upon completing this course you will have the skills to:
- Use Ground Handling and Service Level Agreements (SLAs) to suit your Stations handling needs, reduce costs and provide quality service
- Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues
- Implement a Safety and Security Station Management System according to industry standards and recommended practices
- Motivate staff and effectively monitor their performance
- Use and work with the latest edition of the IATA Airport Handling Manual (AHM).
Who should attend
This course is recommended for:
- Airlines, ground handling and other service providers
- Airport authorities
- Ground operations professionals at a supervisory level
Eligibility Criteria
+2 standard or Above
Ground Operations Management course can also be taken in combination with Harvard ManageMentor (HMM). For more details, please contact our academy.
Course Duration
1 Year
Exam Schedule
Type of Exam: Offline & Objective
Exam Duration: 1 Paper of 3 hours
Exam Venue: To be advised as per IATA directives
Exam Months: March - June - September - December
Exam Date: To be advised as per IATA directives
Price
Price available on call