Passenger Ground Services

Course Overview

What it takes to work at one of the airline industry's most visible airport positions and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport?

The course is designed to complement the training requirements outlined in the IATA Airport Handling Manual (AHM), the IATA Safety Audit for Ground Operations (ISAGO) and the IATA Passenger Services Conference Resolutions Manual (PSCRM).


Course Contents

  • Introduction to airport & airline operations
  • Computer Reservations (CRS) and Departure Control Systems (DCS) functions
  • Passenger & Baggage check-in procedures (airport & off-site)
  • Conditions of passenger & baggage carriage, boarding procedures and flight close-out messaging
  • Dangerous Goods regulations awareness for passenger service agents
  • Managing passenger interactions
  • Aviation security procedures for passenger & baggage transport
  • Enhanced passenger facilitation, latest innovations and career opportunities


Who should attend

  • Airline passenger service staff
  • Ground Handling Agents’ passenger services staff
  • Airport operators’ staff providing passenger services
  • Civil Aviation Authorities’ staff providing passenger services
  • Anyone wishing to start a career as a Passenger Service Agent


Eligibilty Criteria

+2 standard or Above


Passenger Ground Services course can also be taken in combination with Harvard ManageMentor (HMM).For more details, please contact our academy.

Course Duration

1 Year


Exam Schedule

Type of Exam: Offline & Objective

Exam Duration: 1 Paper of 3 hours

Exam Venue: To be advised as per IATA directives

Exam Months: March - June - September - December

Exam Date: To be advised as per IATA directives



Price available on call