Ground Operations Management

Course Overview

Course Content

• The importance of Operational and Occupational Health and Safety training
• Managing risk and the components of Emergency Response Plans (ERPs)
• The use of SGHA contracts and Service Level Agreements
• Operational standards in the IATA Airport Handling Manual (AHM)
• The latest trends in passenger/baggage handling and catering

What you will learn

Upon completing this course you will have the skills to:

• Use Ground Handling and Service Level Agreements (SLAs) to suit your Stations handling needs, reduce costs and provide quality service
• Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues
• Implement a Safety and Security Station Management System according to industry standards and recommended practices
• Motivate staff and effectively monitor their performance
• Use and work with the latest edition of the IATA Airport Handling Manual (AHM).

Who should attend

This course is recommended for:

• Airlines, ground handling and other service providers
• Airport authorities
• Ground operations professionals at a supervisory level

Eligibility Criteria

+2 standard or Above

Ground Operations Management course can also be taken in combination with Harvard ManageMentor (HMM). For more details, please contact our academy.

Course Duration

To be completed within One Year

Exam Schedule

Online exam with remote supervision

Exam Duration: 1 Exam of 2 hours

Exam Months: March - June - September - December

Exam Date: To be advised as per IATA directives

Course Fee

Please call to know the Fee details